A Faulty Item
It broke straight away — explaining and asking for a fix.
- Them
What seems to be the problem?
- You
This kettle stopped working after two days.
- Them
I'm sorry about that. What exactly happens?
- You
It turns on, but the water never gets hot.
- Them
That sounds like a fault. Would you like a new one?
- You
I'd rather have my money back, honestly.
- Them
That's fine. I'll process a full refund.
- You
Thank you for handling it so easily.
In the app you can tap any word for a definition, and turn on a line-by-line translation in your own language.
Words in this dialogue
- seemsto appear to be
- problemsomething that is wrong
- kettlea pot for boiling water
- stoppedto end or halt; a bus stop
- workingdoing a job
- afterlater than
- daystwenty-four hours
- sorryused to apologise
- exactlyprecisely
- happenstakes place
- turnsto change direction; to show up (turn up)
- waterthe clear liquid we drink
- neverat no time
- getsto receive; to become
- soundsseems from what you hear
- faultsomething wrong with a machine
- rathermore willingly
- moneynotes, coins and what you pay with
- backreturning; the rear
- honestlyto tell the truth
- that'sshort for that is
- fineall right; a penalty payment
- i'llshort for I will
- processto deal with; a set of steps
- fullwith no space left
- refundmoney given back
- handlingto deal with
- easilywithout difficulty
More in this situation
- Returning an Item8 turns
- Exchanging for a Different Size8 turns
- Without a Receipt8 turns
- Returning a Gift8 turns
- Returning an Online Order8 turns
- Past the Return Window8 turns
- The Price Dropped8 turns
- Using the Warranty8 turns
- Trying Something On8 turns
- It's Out of Stock8 turns
- It Arrived Damaged8 turns
- Asking for Cash Back8 turns
- Asking About the Policy8 turns
- Getting a Receipt by Email8 turns