Returns & Exchanges

Explaining why, showing the receipt, refund or exchange.

· 15 dialogues · you say 60

One situation, many conversations

In real life “Returns & Exchanges” isn’t one conversation. It’s the time it went smoothly, the time something went wrong, the time you had to ask one more question. Each one uses different words, so each one is practised on its own.

All 15 dialogues

Returning an Item8 turns · you say 4 linesIt doesn't fit — asking for money back with the receipt.
Exchanging for a Different Size8 turns · you say 4 linesNot a refund — a different size or colour.
Without a Receipt8 turns · you say 4 linesYou lost the receipt — can you still return it?
A Faulty Item8 turns · you say 4 linesIt broke straight away — explaining and asking for a fix.
Returning a Gift8 turns · you say 4 linesIt was a present — no receipt, just a gift slip.
Returning an Online Order8 turns · you say 4 linesBought online, returning it in the shop.
Past the Return Window8 turns · you say 4 linesMore than thirty days — asking what else is possible.
The Price Dropped8 turns · you say 4 linesIt went on sale right after you bought it.
Using the Warranty8 turns · you say 4 linesIt's still under warranty — how repairs work.
Trying Something On8 turns · you say 4 linesWhere the fitting room is and getting another size.
It's Out of Stock8 turns · you say 4 linesAsking about other shops or ordering it in.
It Arrived Damaged8 turns · you say 4 linesThe parcel arrived with the item broken.
Asking for Cash Back8 turns · you say 4 linesYou paid cash and want cash back.
Asking About the Policy8 turns · you say 4 linesChecking before you buy.
Getting a Receipt by Email8 turns · you say 4 linesAsking for the receipt by email.