It Arrived Damaged
The parcel arrived with the item broken.
- Them
What's wrong with the order?
- You
The glass was broken when I opened the box.
- Them
That's terrible. Did you keep the packaging?
- You
Yes, I have the box and the photos.
- Them
Perfect. I'll send a replacement today.
- You
Should I send the broken one back?
- Them
No need. Please dispose of it safely.
- You
All right. Thanks for the quick fix.
In the app you can tap any word for a definition, and turn on a line-by-line translation in your own language.
Words in this dialogue
- what'sshort for what is
- wrongnot correct
- ordera request for goods; to ask for
- glassa container you drink from
- brokennot working; in pieces
- openedto start business; to make no longer shut
- that'sshort for that is
- terriblevery bad
- keepto go on having
- packagingthe material goods come in
- photospictures taken with a camera
- perfectwith nothing wrong at all
- i'llshort for I will
- sendto make something go somewhere
- replacementa new one put in place of the old
- todaythis day
- backreturning; the rear
- needto have to have
- disposeto throw away
- safelynot in danger
- rightcorrect; the opposite of left; just (right here); straight away (right away)
- quicktaking little time
More in this situation
- Returning an Item8 turns
- Exchanging for a Different Size8 turns
- Without a Receipt8 turns
- A Faulty Item8 turns
- Returning a Gift8 turns
- Returning an Online Order8 turns
- Past the Return Window8 turns
- The Price Dropped8 turns
- Using the Warranty8 turns
- Trying Something On8 turns
- It's Out of Stock8 turns
- Asking for Cash Back8 turns
- Asking About the Policy8 turns
- Getting a Receipt by Email8 turns