Returning an Online Order
Bought online, returning it in the shop.
- Them
Is this an online order?
- You
Yes, it arrived yesterday but it's the wrong item.
- Them
Do you have the order number?
- You
It's on my phone. Let me find the email.
- Them
Take your time. I can scan the screen.
- You
Here it is. They sent a shirt instead of a coat.
- Them
I'm sorry. I'll refund it and order the coat.
- You
Thank you. How long will delivery take?
In the app you can tap any word for a definition, and turn on a line-by-line translation in your own language.
Words in this dialogue
- onlineconnected to the internet
- ordera request for goods; to ask for
- arrivedto get to a place
- yesterdaythe day before today
- it'sshort for it is
- wrongnot correct
- itema single thing
- numbera figure used for counting
- phonea device for calling people
- findto discover
- emaila message sent over the internet
- taketo carry; to need time
- timethe passing of hours and minutes
- scanto read with a machine
- screenthe display of a device
- sentpast form of send
- shirta top with a collar and buttons
- insteadin place of that
- coatan outer garment
- sorryused to apologise
- i'llshort for I will
- refundmoney given back
- longmeasuring a lot end to end
- deliverybringing goods to someone
More in this situation
- Returning an Item8 turns
- Exchanging for a Different Size8 turns
- Without a Receipt8 turns
- A Faulty Item8 turns
- Returning a Gift8 turns
- Past the Return Window8 turns
- The Price Dropped8 turns
- Using the Warranty8 turns
- Trying Something On8 turns
- It's Out of Stock8 turns
- It Arrived Damaged8 turns
- Asking for Cash Back8 turns
- Asking About the Policy8 turns
- Getting a Receipt by Email8 turns