# A Faulty Item — Unscript

> It broke straight away — explaining and asking for a fix.

- Situation: Returns & Exchanges — https://hintlib.com/situations/returns/
- 8 turns · you say 4 lines
- Page: https://hintlib.com/scenes/returns-faulty/

## Dialogue

**Them:** What seems to be the problem?

**You:** This kettle stopped working after two days.

**Them:** I'm sorry about that. What exactly happens?

**You:** It turns on, but the water never gets hot.

**Them:** That sounds like a fault. Would you like a new one?

**You:** I'd rather have my money back, honestly.

**Them:** That's fine. I'll process a full refund.

**You:** Thank you for handling it so easily.

## In the app

You run this dialogue four times: reading the script, then with half the key words blanked out, then with only first letters, then from the meaning alone. Every line is scored word by word, and you can play back your own voice.

App Store: https://apps.apple.com/app/id6803985536?pt=128621841&ct=md-en&mt=8